Norella Return and Refund Policy

Norella Return and Refund Policy

Last updated: 7th April 2025

At Norella, your satisfaction and trust mean everything to us. Each product is handcrafted with care, and we hope you absolutely love your purchase. However, if for any reason you’re not completely happy, here’s how we can support you:

Returns Eligibility

• Returns are accepted within 14 days of receiving your order.
   
• To be eligible, items must be unused, in their original condition, and sealed in original packaging.
   
• Products with broken or tampered seals cannot be returned due to hygiene and safety concerns.
   
• Proof of purchase (order confirmation email or receipt) is required.
   

Non-Returnable Items

• Items that have been opened, used, or damaged after delivery
   
• Sale or clearance items
   

Refund Process

Once we receive and inspect your return:

• If approved, a refund will be processed to your original payment method within 5–7 business days.
   
• You’ll receive an email confirmation once your refund has been issued.
   

How to Initiate a Return

Please contact our support team at [insert support email] with:

• Your order number
   
• A brief explanation of the issue
   
• Photos (if applicable)
   

We’ll guide you through the next steps.

Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect upon arrival.
   
• We recommend using a trackable shipping service or purchasing shipping insurance.
   

Thank you for choosing Norella. Your crown is sacred, and so is your experience with us.